ORDER CHANGES 

Orders begin processing immediately upon completion, therefore, orders changes will not be accepted once orders are placed, including cancellations.  Normal processing times are 3-5 business days and 7-10 business days for made to order items like Raw hair and some wigs ( this will be identified in the item listing)

EXCHANGES (DEFECTIVE ITEMS ONLY)

We stand by our products and only provide the highest quality virgin hair. If a customer feels the product received does not meet our high standards, please first refer to our Hair Care Policy. If the remedies were followed and none seem to work, please reach out to us at customerservice@toffeetophe.com so that we may have the opportunity to address the situation. If the hair is found to be defective in any way, an exchange for the same product may be accepted. If accepted based on a verbal/written customer complaint, the defective item must be returned to us at the address below in the RETURNS Section, for inspection. Once we receive the item and concur the item is defective, we shall reach out via email approving the exchange and ship out the same product to the address provided.

RETURNS

We only accept, unopened, untampered, untouched hair extensions, in its original condition with all tags attached and packaging accessories (i.e, bonnet, edge brush, etc., if any) may be returned within THREE (3) DAYS of receipt of order. All returns must be received in the warehouse within SEVEN (7) DAYS of receipt of order. DUE TO SANITARY ISSUES, ALL WIGS ARE FINAL SALE!

Please see return example below:

Customer receives package: DAY ONE, return/exchange clock has started

Customer contacts Toffee Tophe via customerservice@toffeetophe.com, with order number and reason for return, to initiate return ON OR BEFORE DAY THREE (after receipt of order).

Once Toffee Tophe approves return, we will issue a Return Authorization Number, and the customer shall immediately ship the product back to Toffee Tophe at:

PO BOX 892623

Temecula, Ca 92589

Customer is responsible for shipping fees. It is advised that a carrier that provides a tracking number and optional insurance is used, as we are not responsible for lost or damaged packages. It is also advised to use priority mail to ensure the package reaches our warehouse in a timely manner before the SEVENTH (7th) DAY.

Once we receive the package, we will inspect and if accepted, a refund will be issued to your original payment method within 7-10 days

FINAL SALES

All Wigs

Sales are final on the following:

Clearance items

Sale items

Any customized item

CONTACT US

Questions? Concerns? Contact us at customerservice@toffeetophe.com.  We check our email daily and will prioritize returns/exchanges, all other inquiries will take up to 72 hours for a response.